// Elford Tech Solutions · IT support · Newcastle-under-Lyme

IT Support in Newcastle-under-Lyme — Managed IT for Small Businesses

University spin-outs at Keele sit alongside long-standing family firms — both want honest, local IT help. Elford Tech Solutions gives Newcastle-under-Lyme businesses a proper IT department for a fixed monthly fee — helpdesk, Microsoft 365, security and backups, all in one place.

Newcastle-under-Lyme is about an hour away, so we support it remotely as standard, with onsite visits by arrangement and free tracked postal repairs. We also look after Wolstanton, Silverdale, Madeley, Audley and the wider ST5 postcode area.

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Same-day on many faults 12-month warranty Local + UK postal 01827 802164

Unlimited remote helpdesk during business hours

Onsite engineer visits across Newcastle-under-Lyme and Wolstanton

Microsoft 365 licensing, mailboxes, Teams & SharePoint

Cyber security: MFA, endpoint protection and patching

Backups for Microsoft 365 and business data

Laptops, desktops and monitors supplied at trade prices

Managed IT support for Newcastle-under-Lyme businesses

Most small firms in Newcastle-under-Lyme don't need a full-time IT manager. They need someone who answers the phone, keeps everything patched and secure in the background, and gives a straight answer on what to buy next. That's exactly what our managed plans do.

We work with teams around Keele Science Park, Lymedale Business Park, Liverpool Road and across the ST5 postcodes — accountants, clinics, agencies, trades, charities and manufacturers.

What's included

Remote helpdesk — phone, email and secure remote sessions, usually resolved same day.
Onsite support in Newcastle-under-Lyme — for anything that needs hands on hardware.
Microsoft 365 — licensing, migrations, Teams, SharePoint and OneDrive.
Email & domains — shared mailboxes, anti-spam, SPF, DKIM and DMARC.
Cyber security — MFA, conditional access, endpoint protection and phishing awareness.
Backup & recovery — Microsoft 365 backup and business data backup with 12-month retention.
Onboarding & offboarding — pre-built laptops, accounts and secure leaver processes.
Procurement — hardware sourced and configured before it lands on the desk.

Plans and pricing

Essentials is £39 per user per month: unlimited remote support, Microsoft 365 administration, monitoring and patching. Managed Care is £69 per user per month and adds a 4-hour response target on urgent tickets, Microsoft 365 backup and quarterly IT reviews. Everything is month-to-month — no three-year tie-ins.

Prefer pay-as-you-go? We also do fixed-price project work — 365 migrations, new office setups, server-to-cloud moves and security reviews — for Newcastle-under-Lyme businesses that aren't ready for a monthly plan.

Also covering the Newcastle-under-Lyme area

As well as Newcastle-under-Lyme itself we support Wolstanton, Silverdale, Madeley, Audley, Keele, and we're happy to work alongside your existing web or telecoms provider.

Hardware faults come back to our Staffordshire workshop for board-level repair, so you're not paying for a replacement laptop every time something breaks.

Frequently asked questions

Do you visit Newcastle-under-Lyme in person?

Newcastle-under-Lyme is about an hour away, so we support it remotely as standard, with onsite visits by arrangement and free tracked postal repairs.

How quickly can you respond?

Remote support is usually same-day during business hours, and Managed Care customers get a 4-hour response target on urgent issues. Onsite visits in Newcastle-under-Lyme are typically arranged within one working day.

Can you take over from our current IT provider?

Yes — we handle the whole handover: documentation, admin credentials, licence transfers and a full audit of what you've got, before we take on day-to-day support.